Return Policy

30-Day Returns, Refunds and Exchanges Policy

Unless otherwise stated, any purchase made directly from Raycop North America Inc, online or through our call centers, may be returned within 30 days of receipt of the product for a full refund of the purchase price (less shipping and handling and restocking fees). Raycop will refund the purchase price, but not provide a product exchange. If you are not completely satisfied with your purchase, you may exercise the 30-day money back guarantee by following the instructions below:

How to Return an Item

  • 1. You must return the item within 30 days of receipt of the product along with the original receipt and a signed letter stating your full name, telephone number, address, and the reason for the return.
  • 2. If a product bundle was purchased, for example the “Power Bundle”, and you wish to return one of them, the refund will be pro-rated.
  • 3. Mail your returned item to: Raycop North America 12667 Alcosta Blvd, Ste 185, San Ramon, CA 94584

Return Exceptions

Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy.

Merchandise that has missing parts or batteries (if applicable) will not be accepted for return or exchange.

Unless otherwise stated, shipping and handling charges are not refundable. You shall bear all expenses related to shipping charges on machines and/or parts.

Additionally, we will provide refund payments through PayPal for purchases made via PayPal. In the event that the PayPal account used to place the order has been closed or is unable to receive funds, we will issue a bank check and receipt of the refund may be delayed. Please contact our customer service representatives to obtain further PayPal refund assistance.

Restocking Fee

We reserve the right to include a 10% restocking fee, which would be deducted from your refund. Unless otherwise stated, we do not refund the original shipping and handling that you paid on the order.

If you have any questions about our return policy, please call us at 866-872-9267 or email us at support@raycop.com

This policy is not to be confused with the manufacturer’s warranty which continues even after this 30-day return policy expires.